AI chatbot for website enquiries, built on your own approved answers

What is an AI chatbot for a website?

An AI chatbot for a website is a chat window where visitors type a question and get a written answer. An AI model reads the question however it is worded, then replies from information you have approved: your services, opening hours, the prices you choose to share, your policies and how to reach you. It does not search the open internet.

When that information covers a question, the chatbot can reply, even outside your working hours. When it does not, or the question needs a person, the chatbot says so, asks for the visitor's name and contact details and passes the enquiry to you.

What does a website chatbot conversation look like?

An invented example, not a real client: a driving school's website at 22:10.

Chatbot: Hello, I am an automated assistant.

Visitor: Do you do Saturday lessons?

Chatbot: Yes, on Saturday mornings. You can book on the contact page.

Visitor: How much is a block of ten?

Chatbot: I do not have that price, so someone at the school will reply. Can I take your name and number?

Who is a website chatbot for?

A customer service chatbot suits small businesses that field the same few questions over and over. What time do you open? Do you cover my area? A driving school gets them every week. So does a mobile mechanic who covers a handful of towns.

It also suits owners who answer messages themselves, late, after the day's work, and lose people who give up waiting.

Why do small businesses add a chatbot to their website?

One reason is missed enquiries. Someone on your site on a Sunday cannot find an answer and will not fill in a form and wait. A chatbot can answer from what you have supplied, and pass anything else to you on Monday if they leave their details.

The other is time. If you or your staff answer the same questions all day, the chatbot can answer many of them.

How do you add an AI chatbot to a website?

We do it in five steps, remotely, and you decide what the chatbot says.

1. A short conversation

   On WhatsApp or by email, we agree what the chatbot answers and declines, where enquiries go, and where conversations and contact details are kept and who can see them. We also check that your website can take a chat window.

2. Your answers

   We write up your website, price list and policies as plain answers. You correct them and decide which prices, if any, it may quote.

3. Build and connect

   We set up the assistant, its opening message saying it is automated, and the handover, then add the chat window to your site.

4. Test with you

   We test it with the kinds of questions your customers ask, including some it should decline. You read the answers, we make the changes you want, and it goes live only when you approve.

5. Go live

   The chat window appears on your site, and enquiries arrive where we agreed. When your hours or prices change, the answers need updating too, so we agree at the start who does that.

When is a website chatbot worth it, and when is it not?

A website chatbot is worth it when enquiries arrive outside your working hours, or when the same questions take up part of every day.

It is probably not worth it yet if few people visit your website. A chatbot on a page nobody finds answers nobody, so fix the website and your Google Business Profile first. It is also the wrong tool if most enquiries need a professional judgement (medical, legal, immigration, visa, tax or financial questions), or if nobody will follow up the enquiries it passes on.

What is included in a website chatbot set-up?

The work includes:

• Agreeing what the chatbot answers and declines
• Writing up your content with you
• An opening message saying it is an automated assistant
• Handover to a person, with the visitor's question and any contact details they leave
• Adding the chat window to your website
• Replies in English, Spanish, Urdu, Arabic or French (all automated; we check English and Urdu ourselves)
• Testing with you before launch

What we do not do

No chatbot is right every time. Ours are set up to answer only from content you have checked and to hand the rest to a person, but they can still get things wrong.

• We do not set chatbots up to give medical, legal, immigration, visa, tax or financial advice.
• We make no promises about how many questions it will answer, or about leads or sales.
• It does not replace your staff. Someone still has to answer the enquiries it passes on.
• The chatbot is never presented as a person.
• WhatsApp assistants we set up use only the official WhatsApp Business Platform, with customer opt-in. We do not set up bulk or unsolicited messaging.

How much does a website chatbot cost?

The cost has two parts: a one-off fixed price for the set-up, and the running cost of the AI service behind the chatbot, often linked to how many conversations it handles. We do not publish prices. After a short conversation we send a fixed-scope quote, invoiced by Al-Harram Corporation, and explain the running costs before you agree to anything.

The set-up price depends mostly on:

• How much information there is to write up and check
• How many languages the chatbot answers in
• Where enquiries should go (your email, or a system you already use)
• How your website is built, and whether we built it
• Whether you want us to update the content after launch

Which languages can the chatbot answer in?

The chatbot can answer in English, Spanish, Urdu, Arabic and French. We check English and Urdu answers ourselves. No native speaker on our side checks the Spanish, Arabic or French answers, so if those languages matter to your customers, have someone fluent read a sample before launch. We work with you in English or Urdu.